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RETURNS, CREDITS AND REFUNDS

At EditionedArt we take pride in the quality of the artwork we provide and offering great customer service is our top priority. If you are not completely satisfied with your order for whatever reason simply email Customer Support and we will gladly assist you with your return or exchange! All artwork can be returned within 14 days if it is in the original packaging and in the same condition. We will credit back your money within 5-7 business days after receipt of the item provided that the return guidelines are followed. You will be refunded on the same credit card you originally used unless otherwise requested. Free shipping is available for artwork returned and received with 5 business days.

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4 Easy Steps to Make a Return

1. Choose a shipping method with a tracking number. A tracking number is important to reduce the
chances of the artwork getting lost or stolen on its way back. The “signature required” box must be checked on the shipment form.
2. Address package to the sender. Return the item to the sender’s address (our partner) that
will be printed on the original shipping label that came with your package.
3. Use original packaging and handle carefully. The artwork must be packed in original packaging that it came in. Please use extreme care when handling and packing the artwork. Proper handling is very important to avoid damages that may occur during re-packing or transit. See our Basic Handling Tips below or contact Customer Support for art handling and packing tips.
4. Enclose original receipt. This will help can easily process the refund for you. Your contact information should be on the receipt. If it has changed please enclose a note with your new contact information (name, address, phone number and/or email).

RETURN GUIDELINES

Original Condition. Artwork must be returned in the original condition in which it was received. All
damage claims must be made within 2 days of receipt. If damaged upon arrival, you have the right to
refuse the order by contacting us immediately at info@editionedart.com.
Returns Within 14 Days. Artwork must be postmarked within 14 days of the original shipping date in
order for return to be accepted. We will credit funds within 5-7 business days after receipt of the item. You
will be refunded on the same credit card you used to purchase the art unless otherwise requested.
Proper Handling of Artwork. When handling an artwork it is very important to proceed with caution and
be aware of basic handling tips.

BASIC HANDLING TIPS: Always handle artwork with clean, dry hands, preferably with cotton gloves. When replacing the artwork back in the original packaging, use the same protective sheets to cover both sides of the artwork. Avoid anything that it can come into physical contact with the artwork. Be mindful of the corners that can easily bend or crease. Tightly close the artwork inside the cardboard packaging so the artwork does not have room to slide around. NOTE: Do not use adhesives of any kind (ie. tape, glue, staples) to secure the artwork to the packaging materials. If the work is returned damaged including bent or creased corners we will not be able to accept your return.

Return Insurance. Returned items must be insured for the value of the retail purchase. If you return an
item without insuring it and it is lost or damaged, we cannot refund your money. Should an insured return
item be damaged or lost in transit you must supply us with all documentation necessary to make a claim
with FedEx. Without such documentation refunds are not available.

Oversized items. For larger items please email Customer Support.

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SHIPPING
Shipping options and carriers. Artwork will be shipped to you via Federal Express Ground (up to 5
days). Tracking codes are available to check status. The art will be packaged in appropriate art handling
materials. As a general rule, you can expect orders shipped FedEx Ground within 5 days.
Expedited shipping. FedEx also ships Overnight Air and 2nd-Day Air. Expedited shipping is only
available on those products that can be air shipped in accordance with FedEx shipping requirements and
Federal Regulations. Art on the EditionedArt.com website that cannot be expedited are duly noted on the
product information page. If you would like to have a shipment expedited please contact customer service.
Shipping delays. We aim to send out all orders within 3 business days subject to credit clearance, address verification and availability of items. An order may not always ship on the same day it is placed. Placing your order very late in the day, for example, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, some orders may take longer to put together, pack and ship than others. We will contact you if there is a delay or if items are out of stock. Orders
received on Saturday or Sunday will be processed the following business day. No orders can ship out on Saturday or Sunday.
Order confirmations. We will automatically send you an email confirmation acknowledging receipt of
your order and order tracking information. Please supply us with a valid email address when you place
your order to receive your electronic order confirmation.
Multiple addresses. Please place a separate order for each address, or contact Customer Support to confirm multiple addresses.
Sales Tax. If shipping outside of New York State, sales tax does not apply.
Damaged packages. If you receive a damaged order by the delivery company contact Customer Support within 24 hours in order to report any damages.
International shipping and Alaska, Hawaiian or U.S. Territories. We accept all credit cards from foreign countries and make the necessary monetary conversions for the buyer. Alaska and Hawaii orders may take up to two additional business days in delivery time and ‘home delivery’ is not available. Both the billing and shipping addresses must be in the U.S.

We are available anytime for you!  For the faster service please email info@editionedart.com. Our EditionedArt customer support staff is available around the clock. Please allow for delays in response during peak times, off hours and holidays.

CONTACT CUSTOMER SUPPORT: email: info@editionedart.com

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